Training
A basic understanding of the OVH SMART POS Back Office module: How to edit menu items, stock items and recipes. How to do a Goods Received Note (Purchase Invoice). How to count and enter stock and a general understanding of certain history reports.
A more in-depth look at OVH SMART POS. How to set budgets, to manufacture goods in-house, portion control, cost analyses, How to create automatic purchase orders etc. We also go through every report in detail and show you how you could possibly minimise your losses.
For those clients who are using OVH SMART POS to the fullest extent- We will personally come to your store, go through your system and walk you through every aspect of OVH SMART POS in your business. This is ONLY if you have been to the previous two training sessions in a year.
Book a training with us at 0877015337.
Support
OVH SMART POS has built up a solid name in the hospitality industry over the past 30 years for support excellence. We pride ourselves in professional support and being available 24/7/365. We strive to resolve issues timeously as we fully understand that minimizing down time with your POS positively affects your bottom line. We offer on-site support anywhere in South Africa. We have the highest technician to customer ration amongst our competitors, ensuring availability of support assistance when you need it most.
Support excellence is at the core of OVH SMART POS value proposition and we are constantly exploring ways to improve our customer experience. We are investing heavily in technology to streamline and simplify the support process for our customers We're delighted to announce our new channels for requesting assistance with any of your OVH SMART POS products and services. This is a hassle-free way to make contact with our call centre via email.
Simply email info@spiderblack.co.za to automatically log a support case with our call-centre and your case will be attended to by the next available support agent. You will receive an immediate response with your case number and your case will join a priority queue.
Open an email and insert the relevant email address in the To: field
Insert your Account Number in the subject line Need help with your Account Number? Check your most recent invoice or statement or you can check the last case you logged with us. This is very important, if you do not include the account number then your case will not be created.
Give us a brief description of the issue you are experiencing in the body of the email.
Include a contact number in case we need to call you for more information.